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Delivery

Special Notice To Customers

We, at Knomo are excited to announce that we are making significant upgrades to our warehouse and logistics functions to provide world class service to our loyal customers. Orders placed after 12pm PST on December 28th could experience shipping delays up to two weeks or longer. Connect with our Customer Service Representatives at infousa@knomo.com or call us at 1-800-737-5160 during regular business hours if you have any questions regarding the status of your order. We appreciate your patience and look forward to making all your future experiences at KNOMO an extraordinary one!

Sale Periods

Please note that during sale periods your order may take slightly longer to arrive than stated below.

    Christmas Delivery

    Orders placed before 2pm PST on the December 14th will arrive by the December 23rd.

      Christmas Returns

      Full-priced items: all orders placed in December can be returned up until the January 31st 2017. Sale or discounted items must be returned within 14 days.

    Standard Delivery

    Delivery charges vary by country and are calculated and displayed during the checkout process prior to payment being made. Some deliveries are free, others are not – please review the final delivery charges on the Checkout page before confirming your order, as they may vary from the information displayed below.

    In the United States, all orders ship Standard Ground for free. For orders of less than $100, or for enhanced shipping on all orders, you can select one of the following shipping methods at checkout; the appropriate fee will then be included in your charges.

    Shipping and Delivery Days and Times

    Orders placed by 2 pm PST on a business day ship within 2 business days. Business days are Monday-Friday, excluding U.S. Federal holidays. There are no shipments or deliveries on Saturdays or Sundays. We cannot ship to PO, APO & FPO addresses.

    Shipping in the 50 United States
    The following is an estimate of the delivery costs usually charged:

    Order Value

    Standard Ground

    Less than $100

    FREE

    $100 - $200

    FREE

    $200.01 - $400

    FREE

    $400.01 - $600

    FREE

    $600.01 - up

    FREE

    Shipping to Canada

    All orders to Canada ship Standard Ground for a flat fee of $22.  Canadian Duty may be imposed by the Canadian Customs Authority and are the responsibility of the recipient to pay at time of receipt. Duties are based on the type of products you are importing and the country they came from or were made in. Brokerage fees may also be applied to Canadian shipments.  These are also the responsibility of the recipient to pay. 

    Import Duty and Customs Charges

    For deliveries outside of the USA, you may be required to pay import duty, custom charges or other local taxes. This includes Canada and many other countries. Customs policies vary widely from country to country so please contact your local customs office for further information. Unfortunately our accountant is not able to subsidise any of these costs! If you do have to pay them, we suggest you post the bill to your local politician. Please note that the payment of any import duties, customs charges, local taxes and any administration charges paid to couriers in relation to these fees, is for your own account. knomo cannot be held responsible for the payment of any of the abovementioned charges.

     

    Store Payment Currency

    Prices are displayed and charged in the following currencies:

    North America store - USD United States Dollars

    Rest of World store - USD United States Dollars

    United Kingdom store - GBP Pound Sterling

    Europe store - EUR Euro