Terms & Conditions (UK)
1. GENERAL
1.1. These are the terms and conditions of sale of Gonz Limited (trading as knomo), whose registered office is at 58 Great Titchfield Street, London, W1W 7QE, United Kingdom. Registered in England and Wales with Company Number 4915811 and VAT Number 839346104 (′we′ or ′us′). These terms apply to the purchase of knomo products made using the www.knomobags.com or www.knomo.com websites for the United Kingdom, Europe and Rest of World (excluding North America). We recommend that you read this document carefully before placing your order. We reserve the right to make changes to these Sale Terms at any time. You will be subject to the Sale Terms in force at the time you place your order with us.
2. YOUR ORDER
2.1. Every order that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The final details of your order will be set out on the "Check Out" page prior to proceeding to the "Payments" pages. After the authorization of your debit card or credit card, we will send you an email confirming receipt of your order detailing the products you have ordered together with an order number. This email is not an order confirmation or order acceptance from knomo. We reserve the right to cancel any order and/or refuse access to the website. It is your responsibility to inform us immediately if there are any errors in your order.
3. PRODUCT GUARANTEE
3.1. Knomo offers a two year guarantee against possible defects in materials and craftsmanship of all products. The guarantee starts from the date the product was purchased. In the event of a defect arising during the guarantee period, please contact knomo by email at info@knomo.com or by telephone at +44 (0)20 7462 0750.
3.2. Knomo will repair your product, or replace it with a similar product, free of charge. When making a claim, you will need to provide your original dated receipt or invoice from knomo or from the store where the product was purchased.
3.3. This guarantee does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or normal wear and tear.
3.4. This guarantee does not cover the cost of returning the product to our nominated repairs location.
4. PRICE
4.1. The price that you pay for the product will be the price that is displayed on the website at the "Check Out" stage. All prices are quoted in British Pound Sterling, Euro or United States Dollars and are inclusive of value-added tax (VAT) where applicable, but exclude any delivery charges.
4.2. All purchases are usually invoiced at an amount inclusive of VAT at 17.5% (or 15% from 1 December 2008 to 31 December 2009). Goods shipped outside of the United Kingdom and European Union may be eligible for a VAT refund. Knomo will automatically exclude any VAT charges, when permitted by law, based on the country to which the product is to be delivered.
4.3. Any discounts we offer are time limited and are dependent on product availability. Accordingly, the price of such products may change from time to time.
4.4. We will take payment from your debit or credit card after you confirm the "Check Out" stage of the order. If we are unable to supply the product that you have ordered, we will contact you by telephone and/or e-mail to offer you either a full refund or a substitute product. If we do not receive a response from you within 24 hours of our first attempt to contact you, we will refund the total amount we deducted from your debit or credit card.
4.5. We will endeavor to ensure that all prices on our website are accurate. However, pricing errors may occur. If an error is found in the price of the product you have ordered, we will contact you as soon as possible. If a product′s correct price is lower than the price stated on our website, we will charge the lower amount to your debit or credit card and send the product to you. If a product′s correct price is higher than our stated price, then we will give you the option of either continuing with your purchase at the correct price or canceling the order affected by the error. We will deem the order cancelled if we do not receive a response from you within 24 hours of our first attempt to contact you. In such a case, we will refund the total amount we deducted from your debit or credit card.
4.6. For deliveries outside of the UK and the European Union, you may be required to pay import duty, custom charges or other local taxes. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. Gonz Limited cannot be held responsible for the payment of any of the abovementioned charges.
5. DELIVERY
5.1. We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours. We may employ a third party company as our carrier to make these deliveries.
5.2. Unless otherwise expressly agreed in writing, any delivery date or time specified by us in any quotation, despatch note or otherwise, is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that timescale because of circumstances beyond our reasonable control.
5.3. knomo does not charge for deliveries made within the UK. If however your delivery address is outside the United Kingdom Mainland, then the delivery costs, as quoted, are for your account. A delivery charge will be added to your order prior to acceptance, and will be paid by you.
6. RISK AND TITLE
6.1. Ownership of the Goods and the risk of damage to the Goods will pass to you upon delivery.
7. DAMAGE OR LOSS IN TRANSIT
7.1. We shall repair or replace, free of charge, any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 7 days of the date of receiving the Goods (so that we may comply with our carrier′s conditions of carriage).
8. YOUR RIGHT OF CANCELLATION
8.1. Under the United Kingdom′s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any of the Goods within 14 working days of delivery. A working day is any day other than weekend and bank or other public holidays.
8.2. We are obliged to exchange the goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Goods to us in the same condition that they were delivered.
8.3. If you choose to exercise your right of cancellation after the Goods have been delivered to you, please call our technical department on +44 (0)20 7462 0750 to obtain a Returns number. Wherever possible, you should package the unused goods securely in the original packaging and return them to: Knomo, 58 Great Titchfield Street, London, W1W 7QE, United Kingdom.
8.4. For your own protection, we recommend that you use a recorded delivery service. You are responsible for the cost of returning the Goods to us, unless we delivered the items to you in error or the Goods are faulty.
8.5. If you do not return the Goods as required by this Contract, we may charge you a sum not exceeding the direct costs of recovering the Goods.
9. LIMITATION OF LIABILITY
9.1. To the extent permitted by applicable law, in no event will we be liable for any damages arising from or relating to any product purchased from knomo or the use of or inability to use any such product including, but not limited to any loss of use, lost profits, loss or damage to goodwill or business nor for any consequential, indirect or incidental damages.
9.2. To the extent permitted by applicable law, our aggregate liability (whether in contract, tort or otherwise) for any loss or damage shall, in any event, be limited to a sum equal to the amount paid for the product in question.
10. GOVERNING LAW
10.1. This Contract is governed by the laws of England and the English courts shall have the non-exclusive jurisdiction to resolve any disputes arising out of or under it.
10.2. No waiver by us of any breach of the Contract by you, is considered as a waiver of any subsequent breach of the same or any other provision.
11. AMENDMENTS
11.1. We reserve the right to make changes to these Sale Terms at any time. You will be subject to the Sale Terms in force at the time you place your order with us.
Updated 1 November 2009.