Order & Payment
We do not accept IOU′s or suitcases filled with bricks. We do, however, gladly accept online payments using most debit and credit cards, including Mastercard, Visa, American Express (UK & North America stores only) and a few others.Please do not email us your debit or credit card information. We cannot be held responsible for any loss that might occur if you include card information in an email.
How to cancel your order
You can cancel your order at any time up until it has entered the shipping process. To check on your order status, please call us directly. If you have already received our shipping confirmation email, remember that you still have 14 days in which to return your unused knomo - please see the Returns section for more information. (Then again, we′re confident that once you see it, you′ll want to keep it.)
How we treat VAT in the UK & the European Union
Prices shown on the UK and Europe stores include VAT. We are required by law to collect VAT on all orders to the UK and other countries in the European Union. Any product that is shipped outside of the UK or the European Union is usually not subject to a VAT charge. Where applicable, VAT is included at the standard rate of 20% and is always shown separately on your invoice. Where applicable, based on the delivery country of your purchase, VAT is automatically excluded from your order. If you are in any way uncertain about the possible VAT implications of your purchase, please contact us before placing your order. Unfortunately we are not currently able to exclude VAT for online purchases made by EU VAT-registered buyers, but our invoices will disclose VAT separately.
How we treat Taxes in the USA
Prices shown on the North America store exclude taxes. We are required by law to charge Tax on shipments made to NY and CA. If you are in any way uncertain about the possible Tax implications of your purchase, please contact us before placing your order.
How we treat Taxes for the Rest of World
Prices shown on the Rest of World store exclude tax. We are not required to charge VAT or Sales Tax on purchases from this store. However, you may be required to pay taxes or other charges locally as a result of the product being imported to your country. Please review the notes below on Import Duty and Customs.
Import Duty and Customs Charges
For deliveries outside of the UK, the European Union and the USA, you may be required to pay import duty, custom charges or other local taxes or administration fees. This includes destinations such as Norway, Switzerland, Canada and many others. Customs policies vary widely from country to country so please contact your local customs office for further information. Unfortunately our accountant is not able to subsidise any of these costs! If you do have to pay them, we suggest you post the bill to your local politician. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account. knomo cannot be held responsible for the payment of any of the abovementioned charges.
Knomo uses the SagePay Payment Service Provider system. All transaction information passed between merchant sites and the SagePay systems are encrypted using 128-bit SSL certificates. Sounds complicated, we know. You can feel secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by third parties attempting to gain access to sensitive information. Your details are not disclosed to any third parties without your consent. For more information please visit www.sagepay.com.
Please note that due to distribution limits, some stores may not offer the same products as others. Unfortunately it is not possible to sell products across other stores.
Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer.