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Guarantee
Everything we make is built to last. That′s why we′re happy to guarantee your knomo for two years. We do this because we check and double-check every knomo product that we make. All our materials are quality-tested before being handed over to our craftsmen, who create each knomo according to our durable designs.
So if either the parts or fabric of your knomo fail before its second birthday, please email us or give us a call as soon as possible.
Warranty
knomo warrants to the original purchaser that its products are free from defects in materials and workmanship. This warranty is limited to the value of the product and is available to the original purchaser of the goods only. The warranty does not cover any damage caused by misuse or neglect, accidents, normal wear and tear, exposure to extreme temperatures, solvents, acids, water, or damage by common carrier. The warranty specifically excludes any claims for incidental or consequential damages in connection with the product. The warranty commences on the day of purchase NOT the date that the product is registered on the knomobags.com website.
Any defects in materials or workmanship notified to us after expiry of the guarantee period are not covered by this warranty. We would be happy to help you try to repair any defects, but these repairs would be subject to charge.
Please review our document for more details.
Claim Process
Please read the Returns and repairs page for more information on what to do with a faulty product. When making a claim, you will be required to produce proof of original ownership, indicating the date and location of purchase. Please note that returned product will not be accepted unless accompanied by a copy of your receipt of purchase.
